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Frequently asked questions

Find the answer to questions related everything around tickets, parking, how to plan your visit and much more in relation to your visit in LEGO House.

  • Prices and opening hours

    How do I buy tickets?

    Make sure you book tickets to LEGO® House Experience Zones here before you visit. When you buy tickets, you can choose an entry time (a 30-minute time slot), which means you’re guaranteed ENTRY to LEGO House within that time frame. Make sure you arrive early so you don’t miss your window! You can still stay as long as you like. (Or until we close – whichever comes first!) Make sure you arrive early so you can have your ticket (and your family) ready at the entrance at your chosen time. You change your ticket to a wristband in the ticketing stations prior to your entrance. 

    LEGO House reserves the right to deny entry to guests who present tickets after the entry period has passed.
    How much does a ticket to LEGO House cost?

    Children from 0-2, accompanied by an adult, can play for free anywhere in LEGO House.

    See types of tickets for more information on individual tickets for children and adults, group tickets, tours and events.

    Why do I need to book my ticket in advance?
    To make sure there’s always enough room for everyone to enjoy each Experience Zone! If you plan to visit the Experience Zones, you have to pre-book - just like in the cinema. Only a limited number of tickets will be available at the LEGO House ticket office, so your advance booking guarantees you a great start to your LEGO House experience. You’re always welcome to visit the LEGO House restaurant area, squares and rooftop terraces without a ticket. 
    Can I buy tickets via my cell phone?

    You can buy tickets to the Experience Zones from your mobile phone here. Once your order is registered, you will receive a ticket barcode (QR code) on your email that can be scanned directly from your mobile phone or from a printed paper ticket. Tickets purchased for tours and other events will be delivered separately. 

    Can I buy tickets online?

    YES! In fact, please make sure you do! Tickets to LEGO House are in high demand. We recommend that you book your tickets and choose your entry time as early as possible.

    Do children need a ticket for entry?
    Children aged 3 and over must have a valid children’s ticket for entry to LEGO® House Experience Zones. Children aged 0-2 do not need to purchase a ticket.
    When is LEGO® House open?

    Please note that Experience Zones have different opening hours than the rest of LEGO House. 
    See opening hours 

     

     

  • Parking

    Where do we park?
    Parking is available in a variety of locations near LEGO® House. The parking garage at LEGO House offers paid parking. A parking ticket is issued when you enter the facility, which you then present when exiting the facility - payment by credit card is also possible. Parking tickets issued when entering the facility can be paid for at the exit, or at the reception in LEGO House (you must exit the parking garage within 30 minutes of payment at the reception).
    Can we park at Hotel LEGOLAND®?
    The parking spaces in front of Hotel LEGOLAND® are reserved for hotel guests and require a valid parking permit.
    Can we park in the town centre of Billund?
    The public parking facilities around Billund are for everyone – please note that most of these parking spaces have a three-hour limit. However, we request that LEGO® House visitors use the LEGO House parking garage and car park.
    How do we charge our electric car?
    You can charge your electric car while enjoying your visit to LEGO® House. You will find three charging stations with six outlets at the LEGO House parking garage, in addition to one charging station at the parking facility located further away.
    Where do we park a large bus?
    Tourist buses can unload visitors at the town square, Byens Plads, right outside LEGO House. For actual parking we refer tourist buses to the parking facilities further away.
    Is it possible to park our bicycles close to LEGO House?
    You can park your bicycle in the bicycle parking areas around LEGO® House.
  • Plan your visit

    How do we get to LEGO® House?
    LEGO® House is located at Ole Kirks Plads 1, 7190 Billund, Denmark. The parking garage is located at Hovedgaden 24, 7190 Billund, just a five-minute walk from LEGO House.
    How long is an average visit to LEGO® House?
    A visit to the Experience Zones of LEGO® House lasts an average of 3-4 hours. Allot additional time for visiting the LEGO Store, the terraces and the restaurants.
    Can I visit LEGO House if I am disabled?
    Disabled persons who depend on the aid of a personal assistant need only purchase a single ticket for admission to LEGO® House. Please go to the reception desk to obtain a free ticket and bracelet for the personal assistant – evidence of the need for a personal assistant may be required. LEGO House is designed for full wheelchair access throughout the building, including three elevators – one of which runs to the highest terraces. Use the outdoor elevator to access the top of Keystone. Please contact one of our guides if you need any help. Wheelchair users should make sure to get a copy of our “LEGO® House on Wheels” brochure, which guides you to the best experiences throughout the building. Read more under “Visitors with Special Needs”
    Can groups visit LEGO House?
    Groups of more than 20 people are welcome at LEGO® House. Tickets to LEGO House Experience Zones must be ordered in advance, which can be done online. To find out more about restaurant visits, booking meeting rooms, etc. please contact LEGO House at info@LEGOHouse.com.
    What are the rules regarding roller skates, skateboards, scooters, etc.?
    Roller skates, wheeled heel shoes, scooters and skateboards are not permitted in LEGO® House.
    Can I bring my own pushchair or pram?
    Pushchairs and prams are permitted in LEGO® House. However, we request that pushchairs and prams are not brought into the Experience Zones. LEGO House has a number of folding pushchairs that can be borrowed for young children. Please contact the Information. Prams can be parked in the pram parking area of the cloakroom.
    Can I bring bags and coats to the Experience Zones?
    Bags and coats are not permitted in the Experience Zones. LEGO® House is designed to be an experience full of play for children and adults alike. We ask that you store your belongings in one of the lockers before getting started at the Experience Zones.
    Is there a luggage storage?
    The cloakroom is equipped with lockers for storing personal items.
    Can I bring my dog?
    Dogs and other pets – with the exception of guide dogs – are not allowed in LEGO® House.
    Where can I smoke while in LEGO® House?
    LEGO® House is a smoke-free building. This includes e-cigarettes.
If you didn’t find the answer to your question – you're welcome to contact us. 
  • When you arrive at LEGO® House

    What is the best time to arrive at LEGO House?
    Your ticket shows the time at which you can start your visit to the Experience Zones. Please note that before entering the Experience Zones you need to park your car, store your belongings in a locker and pick up your wristbands at a ticket machine. Therefore, we recommend that you plan on arriving 30-60 minutes ahead of your entry time.
    How do I get my wristband?
    When you arrive at LEGO® House, scan your tickets at a ticket machine to obtain your admission wristband. Then you’re ready to embark on your journey into LEGO House.
    Where do I store my bag and coat?
    Bags and coats must be stored in the cloakroom lockers before entering the Experience Zones. The wristband acts as a key to the locker.
  • Dining at LEGO® House

    Which dining options do I have?
    At LEGO House there is three different options for eating. You can choose from the café/take-away place, the family restaurant or the gourmet restaurant.
    Can I see which allergens you are using?
    All of the restaurants have a detailed list of allergens. We also recommend that you speak with staff for additional information before ordering.
    Do you serve lactose-free and gluten-free foods?
    Our restaurants offer both lactose-free and gluten-free foods. The allergen overview at each restaurant shows which dishes contain gluten and/or lactose. If you are in doubt, you can always ask the staff.
    Can I bring my own food?
    LEGO House has a lovely indoor lunchroom where you are welcome to eat your packed lunch. In the rest of LEGO House it is not possible to enjoy own food and drinks. Also, remember there is plenty of room to eat your picnic at one of our many outdoor terraces and squares. Picnic with a view.  
  • Additional information

    I lost an item when I visited you. What do I do?

    Lost and found items can be handed in at the LEGO® House Information. If you have lost something at LEGO House, you can contact the Information, located in the middle of LEGO Square. You can also contact the LEGO House Service Centre after your visit to enquire about lost items by writing to info@LEGOHouse.com.

    Credit cards are canceled and destroyed same day as found on the premises. Money and jewelry will be handed over to the local police. Other valuable items will be kept in LEGO house for three months and are hereafter donated to charity.

    I would like to subscribe/unsubscribe to newsletter?
    You can sign up for our newsletter at our webpage. If you no longer wish to receive our newsletter, you can unsubscribe at any time by clicking on the link at the bottom of the most recent newsletter.
  • Payment and ATMs

    Which currency can I use?
    You can pay in the following currencies at LEGO® House: DKK and EURO. All change for payment in euros is provided in Danish kroner. We do not accept euros in coins. We accept the following credit cards: VISA (including MAESTRO and ELECTRON) Dankort and MasterCard. 
    Where is the nearest ATM?
    Across the street from LEGO® House, you will find Den Jyske Sparekasse bank, where you can withdraw cash from an ATM and exchange foreign currency.

The LEGO House app

Why am I not able to download my pictures and videos?
You need to accept that the LEGO House app can access your photo album on the phone in order to download the content. If the app doesn’t ask for permission per default, you need to go to Install and ask the LEGO House App to give the permission.
Which codes do I need to download the content?
You need two out of three codes to download your content. The codes can be found on either your ticket, your wristband or your farewell card. The codes are starting with either C, W or T. For security reasons, the app needs to combine two of the codes. 
Can I download pictures for my entire family?
Yes, you can easily download all pictures bought on the same ticket. You need two out of the three codes provided. These can be found on either your ticket, your wristband or your farewell card. You need to enter the individual code from each guest. 
Can I reuse my codes when I visit LEGO House again?
It is unfortunately not possible to reuse the codes from previous visits. Every visit is unique and you will get unique content from the app. 
How long time do I have access to the images and videos?
The pictures will be available on the app in 90 days, so please remember to download your images as soon as possible. 
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