Find the answer to questions related everything around tickets, parking, how to plan your visit and much more in relation to your visit in LEGO® House.
Make sure you book tickets to LEGO® House Experience Zones here before you visit. When you buy tickets, you can choose an entry time (a 30-minute time slot), which means you’re guaranteed ENTRY to LEGO House within that time frame. Make sure you arrive early so you don’t miss your window! You can still stay as long as you like. (Or until we close – whichever comes first!) Make sure you arrive early so you can have your ticket (and your family) ready at the entrance at your chosen time. You change your ticket to a wristband in the ticketing stations prior to your entrance.LEGO House reserves the right to deny entry to guests who present tickets after the entry period has passed.
Children from 0-2, accompanied by an adult, can play for free anywhere in LEGO House.
See types of tickets for more information on individual tickets for children and adults, group tickets, tours and events.
You can buy tickets to the Experience Zones from your mobile phone here. Once your order is registered, you will receive a ticket barcode (QR code) on your email that can be scanned directly from your mobile phone or from a printed paper ticket. Tickets purchased for tours and other events will be delivered separately.
You can buy gift cards online via gavekortet.dk https://www.gogift.com/da-DK/product/701294/LEGO-House-Gavekort?term=lego where you can get then delivered by mail, email or text.
If you live nearby LEGO House, you can buy tickets in the Information. The tickets are purchased in LEGO House where they will be placed in an envelope. The gift card is valid for 3 years and cannot be returned or exchanged to cash.
YES! In fact, please make sure you do! Tickets to LEGO House are in high demand. We recommend that you book your tickets and choose your entry time as early as possible.
Please note that Experience Zones have different opening hours than the rest of LEGO House.
See opening hours
With an Annual Pass you can come as often as you like.
The card is valid 365 days from the date of purchase on days when the Experience zones are open.
Full price is 399 DKK. When purchasing the Annual Pass the cost of a valid day ticket is of course deducted.
Annual Pass holders cannot pre-book access to LEGO House, but will show up in LEGO House on the day of visit.
LEGO House always reserve a number of tickets for Annual Pass holders, but in some cases, for example in high season, Annual Card holders might find that the house is sold out, and year-card holders could be rejected.
To purchase an Annual Pass all family members must meet personally in the Information, since a photo must be taken.
We recommend you park in the LEGO House parking garage (Hovedgaden 24). A parking ticket is issued when you enter the facility, which you then present when exiting the facility - payment by credit card is also possible. Parking tickets issued when entering the facility can be paid for at the exit, or at the reception in LEGO House (you must exit the parking garage within 30 minutes of payment at the reception).
During busy periods, we refer to the free parking located further away on Granvej 9.
Notice the parking rules for Billund down town – they are often only up to two hours of free parking.
If you are allergic and want a meal that is adapted to your allergens, please contact the staff at MINI CHEF and LE GOURMET. However, in LE GOURMET this must be done prior to the visit.
Lost and found items can be handed in at the LEGO® House Information. If you have lost something at LEGO House, you can contact the Information, located in the middle of LEGO Square. You can also contact the LEGO House Service Centre after your visit to enquire about lost items by writing to info@LEGOHouse.com.
Credit cards are canceled and destroyed same day as found on the premises. Money and jewelry will be handed over to the local police. Other missing items will be kept in LEGO house for one months and are hereafter donated to charity.
You can pay in the following currencies at LEGO® House: DKK and EURO. All change for payment in euros is provided in Danish kroner. We do not accept euros in coins. We accept the following credit cards: VISA (including MAESTRO and ELECTRON) Dankort and MasterCard.
In the LEGO Store all payments must be DKK. Furthermore international credit and debit cards are accepted.
For iPhone users:
1) Go to the ’Settings’ app on your phone
2) Scroll down and find the ‘LEGO House’ app on the list
3) Allow the ‘LEGO House’ app to access ‘Photos’
For Android users:
1) Go to the ’Settings’ app on your phone
2) Choose ‘Apps’ on the list
3) Choose ‘LEGO House’
4) Choose ‘Permissions’
5) Give the app permission to storage your memories